At onHopeSpring, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our crowdfunding platform (hereafter referred to as "the platform"). Please read this policy carefully.
1. Information We Collect
We collect various types of information to provide and improve our platform's services. The types of information we collect include:
a. Personal Information
- Account Information: When you register on our platform, we collect personal information such as your name, email address, phone number, and payment information.
- Campaign Information: If you create a campaign, we may collect information related to the cause, including descriptions, photos, and financial goals.
- Donation Information: When making a donation, we collect details such as your name, donation amount, and payment details.
b. Non-Personal Information
- Usage Data: We collect information about your interaction with the platform, such as the pages you visit, the time spent on those pages, and the links you click.
- Device Information: We may collect information about the device you use to access the platform, such as IP address, browser type, and operating system.
2. How We Use Your Information
The information we collect is used to provide, improve, and personalize our services. Specifically, we may use your information to:
- Create and manage user accounts.
- Enable you to create and manage crowdfunding campaigns.
- Process donations and payments securely.
- Communicate with you about your account, campaigns, or donations.
- Improve our platform and develop new features.
- Send promotional information if you have opted in to receive such communications.
3. Sharing of Information
onHopeSpring respects your privacy and will not sell or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate the platform, process payments, and improve services.
- Legal Compliance: We may disclose your information when required by law or in response to valid requests by public authorities, such as courts or government agencies.
- Protection of Rights: We may share information to protect the rights, property, or safety of onHopeSpring, our users, or others.
- Campaign Organizers: When you donate to a campaign, some of your information (e.g., name and donation amount) may be shared with the campaign organizer unless you choose to donate anonymously.
4. Data Security
We take the security of your information seriously and implement industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices
You have certain rights and choices regarding your information:
- Access and Correction: You can access, update, or correct your personal information through your account settings.
- Deletion: You may request the deletion of your account and personal information. However, we may retain certain information for legal or business purposes.
- Opt-out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those communications.
6. Cookies and Tracking Technologies
onHopeSpring uses cookies and similar technologies to enhance user experience and track user behavior on our platform. Cookies are small text files placed on your device to store information. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the platform.
7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage users to read the privacy policies of any third-party site they visit.
8. Children's Privacy
onHopeSpring does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@onhopespring.com